An important part of being FOR the customer is to never talk too much about yourself or your business but rather talk WITH your customers about theirs. Proactively engage with them in their world and on their terms, which plants seeds that can turn a casual customer into a lifelong client.
Lifelong loyalty happens when you surprise, wow, and engage them. Become a fan of your customers! This humanizes the business and keeps the heart and focus on where it should be – the customer.
I am working hard to listen and learn from each one of our members and am ready to root FOR you! Please contact me if you'd like to schedule a time to share your ideas for how the Chamber can best serve and support you and other local businesses.
Sincerely,
Wendy Rodgers
President/CEO
