• Service Desk Specialist

    About the Company

    The Greentree Group is a professional services business comprised of talented analysts and problem-solvers who work with clients around the world on programs ranging from start-up business process consulting situations to planning the modernization of major information technology systems.  Our people play key roles in developing and executing strategic and tactical plans and who share the challenges and rewards of working for a small company.  Our team of experts can tackle the toughest problem and solve it right—the first time!  What makes The Greentree Group successful is our outstanding people who hold a spotless record of customer satisfaction.  We’re focused on doing business better—to better our client’s business!

     

    About the Opportunity

    We’re not just growing fast; we’re growing smart.  And we want you to come grow with us.  The Greentree Group employees are truly valued and treated with respect.  You’ll be working with an outstanding team with an impressive track record.  We need a talented Service Desk Specialist for Greentree’s commercial IT managed services offerings in Beavercreek, OH.   The service is called Back To Business I.T.  To learn more, go to www.backtobusinessit.com.
     
    In this position, the ideal candidate will provide technical support and guidance to customers; will support client networks, including hardware, software, e-mail, print and backup servers and their associated operating systems and software; research on network products, services, protocols, and standards; administer and maintain end user accounts, permissions, and access rights.
     

    Minimum Qualifications:

    • Associate’s or Bachelor’s Degree in Computer Science or related area.  A minimum of three years’ experience will be considered in lieu of a degree.

    • Three to five years of recent experience with setup and/or administration of Windows 7/8/10, MS Windows 2008/2012/2016 Server, Office suite, and Active Directory.

    • Hands-on hardware and software troubleshooting experience with emphasis on related issues including desktops, applications, network services, email/web services, and the Microsoft Office suite of products.

    • Strong customer service orientation and the ability to present ideas in user-friendly language.

    • Ability to conduct research into issues and products as required. 

    • Highly self-motivated and directed with a keen attention to detail and strong written/oral communication skills.

    • Local travel may be required.

    • Candidates must be U.S. Citizens.

    Desired Qualifications:

    • Experience with MS Windows 2008/2012 Server, infrastructure services, Office 365, Exchange, SQL or SharePoint.

    • Antivirus management and backup experience.

    • Firewalls, VPN routing, and filtering appliance knowledge is desired.

    • Help desk support, remote management and troubleshooting skills.

    • Certification preferred CompTIA A+, Security+, and/or Microsoft MCP.

      
    The Greentree Group offers an attractive, flexible benefits package and outstanding growth opportunities.  For more information on who we are, visit us at www.greentreegroup.com.  When applying for this position, please submit resume and salary requirements to job code HDS-19-010.  A background check may be required.  No relocation is offered with this position. 
     

    Equal Opportunity Employer/Minorities/Females/Vet/Disabled