• Front Desk Agent

    Posted: 06/22/2021

    Full Job Description

    As Guest Service Representative you would be working with an emerging industry leader. Prominence
    Hospitality Group is an innovative hotel management company creating remarkable results for hotels in the United States. This position is ideal for an incredibly friendly person who can work directly with our guest to create an inviting environment that delivers an exceptional hotel experience.

    Empowering its people, Prominence Hospitality Group on-site team members are rooted in respective local markets, driven to create both memorable guest experiences to impact and create happy customers by displaying hospitality and professionalism. We believe in investing in our employees by motivating and developing them for future positions.

    Responsibilities include:

    Be visible and demonstrate a willingness to assist guest at all times.

    Anticipate guests’ needs and acknowledge all guests in a welcoming and professional manner.

    Maintain guest confidentiality.

    Promptly and effectively resolve guest complaints in a professional and timely manner, to ensure guest satisfaction.

    Check guests in and out efficiently and in a friendly manner

    Verify registration card information with the guest.

    Obtain back-up information for guest credit/payment method and enter into system.

    Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Management.

    Handle guest mail and messages per established procedures.

    Be very knowledgeable of Rewards program and promotions.

    Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

    Take reservation requests efficiently.

    Answer switchboard in accordance with standards of proper telephone etiquette.

    Block rooms and handle special requests.

    Monitor room availability.

    Other responsibilities as assigned by upper management

    Job Types: Full-time, Part-time

    Pay: $10.00 - $12.00 per hour

    Benefits:

    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Holidays
    • Monday to Friday
    • Night shift
    • On call
    • Weekends

    COVID-19 considerations:
    To keep our employees as safe as possible, we've installed clear plastic barriers and provide masks, gloves, and hand sanitizers.

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Front Desk: 1 year (Preferred)
    • Guest services: 1 year (Preferred)

    Shift Availability:

    • Overnight Shift (Required)
    • Night Shift (Required)

    Work Location:

    • One location

    Communication method(s) used:

    • Email

    Hours per week:

    • Less than 10
    • 10-19

    This Job Is:

    • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
    • A job for which all ages, including older job seekers, are encouraged to apply

    Company's website:

    • https://www.ihg.com/holidayinn

    Benefit Conditions:

    • Waiting period may apply
    • Only full-time employees eligible

    Work Remotely:

    • No

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