• Hilton Garden Inn Beavercreek - Guest Services Representative

    Posted: 03/21/2021

    Job Description/Summary: Responsible for attending to the needs of guests, especially during check-in and check-out.
     
    ESSENTIAL JOB FUNCTIONS:
     

    • Checking hotel guest In/out of the hotel.
    • Providing information to guests about hotel policies, services and amenities.
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
    • Selling rooms to “walk-in” guest.
    • Entering/changing reservation information on the computer system.
    • Posting charges to guest accounts.
    • Processing payments from guests.
    • Making necessary corrections to guest accounts.
    • Informing housekeeping department about room status/availability.
    • Listening for and responding to guest complaints.
    • Operating hotel switchboard.
    • Making room reservations.
    • Cleaning the front desk area.
    • Maintaining daily logs.
    • Balancing shift work and cash drawers.
     
    Additional Responsibilities:
    • Any other duties assigned by Supervisor

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