March 30, 2020
View PDF version
We are currently living and working in an unprecedented time with challenges that would have been unimaginable not long ago. As the Coronavirus (COVID-19) pandemic continues to evolve, the Premier Health team is working tirelessly to cover the myriad of components associated with this quickly evolving crisis.
Our commitment to safeguarding the health of our patients, visitors and staff is our highest priority. I want to assure you that our clinicians are prepared to screen for risk of COVID-19 and respond to help prevent further spread, and we are prepared to identify, isolate, and treat potential patients who seek care at our facilities. We are monitoring this situation daily and working collaboratively with healthcare partners at the local, state, and federal levels. Guided by our mission and values, we stand ready to care for our community, some of whom may be your employees, family members, friends and neighbors.
At this complex and stressful time, we are working diligently to make access as easy possible, and I would like to share a few of them with you that may be helpful.
Telehealth Options Available:
In order to minimize the risk of exposure to yourself and others, if you or a member of your team experience symptoms of COVID-19 (cough, fever, shortness of breath, flu like symptoms), we suggest these steps:
For established patients with a Premier Physician Network primary care provider, we have several avenues for safe and easy access. We ask that you first call your physician office to understand the most appropriate way to receive the care you need. Our convenient options include a variety of telemedicine appointments available to you: scheduling an e-visit via MyChart®, or scheduling a virtual video visit with your provider, which is currently expanding across all of our physician practices. Please do not go directly to the emergency room or your doctor’s office without calling first, since many can isolate at home without being evaluated in person. For those who may need a doctor, we are currently taking new patients and we have a fast, seamless process that can be accessed online at premierhealth.com/schedule or by calling 855-PREMIER.
As an alternative, Premier Virtual Care is available 24 hours a day, 7 days a week, at www.PremierVirtualCare.com. Virtual Care provides the opportunity to video chat with a health care provider, minimizing the risk of exposure. While a diagnosis of COVID-19 cannot be conﬁrmed virtually at this point, our health care teams can evaluate your risk for the condition, answer your questions, and recommend next steps. If we suspect you are at medium or high risk for COVID-19, we will refer you, as appropriate, for further testing and outline any appropriate immediate treatment steps. If you are at low or no risk, the health care provider will advise you on home self-care or other appropriate treatments.
In an effort to minimize the risk of exposure to yourself and others, Premier Health Urgent Care facilities have temporarily modified our patient arrival and check-in process. We ask all patients and/or support persons to remain in your vehicle upon arrival and call the phone number listed on the urgent care door to speak with a member of our care team. The staff will ensure appropriate check-in and will provide an estimated wait time. You will be notified when it is appropriate for you to enter the facility for evaluation and care. Please visit our website to learn more about our convenient Urgent Care locations and hours of operation.
Patient Triage and Emergency Department Procedures:
Our hospitals are following CDC guidelines to identify and isolate patients who might be contagious, and to prevent unnecessary exposure to other patients and visitors. To ensure optimal preparedness for the coronavirus (COVID-19) outbreak, and to keep all of our patients safe and their wait times as short as possible, Premier Health has established protocols to triage patients at hospital entry points, as well as a process for safely moving patients through the facility while in isolation. Patients who have a cough, fever, sore throat, or are experiencing shortness of breath will be asked to enter the emergency department through an alternate entrance. We have put up signage - and also tents, in some cases - at our emergency department entrances as part of this process, which will remain in place for the foreseeable future.
If you have chest pain, difficulty breathing/shortness of breath, dizziness, a severe headache, or other potentially life-threatening problems, please call 911. We ask that you do not go to your local emergency department for COVID-19 testing as the emergency department is for patients who need the most critical care.
Specimen Collection and Testing:
To meet the high demand for COVID-19 testing, we have set up a collection site in the University of Dayton Arena parking lot. This site offers a process to collect specimens only from patients who have a physician order with them for a COVID-19 test to be performed. To ensure an orderly process, it is vitally important that those who have symptoms that are consistent with the COVID-19 virus first contact their family physician or primary care provider and work with their provider’s office to see if they meet certain criteria before they come to the collection site. Those who visit the site with a physician's order will be checked to see if they have a fever and other symptoms consistent with COVID-19. Those who are asymptomatic might not be tested, even if they have a physician's order. Please check our Coronavirus Resource page on our website (www.premierhealth.com/coronavirus) for details, as collection site operating hours may fluctuate.